Frequently Asked Questions

I understand that you will naturally have questions about the design process and what happens, so I have tried to cover the most frequently asked questions.

If you have a question that is not listed then please feel free to contact me.

How long have you been in business?

I have run my own website business since July 2015, but have been making websites since 2008 for myself such as a highly successful party blog and other websites related to businesses that I have run.

In 2015 I was asked to design a website for a local business, who then referred me to another business and it grew from there.

In this time I have completed many different course related to web design, WordPress, SEO and other business related courses – including a business management degree – but I am mostly self taught and I enjoy constantly learning and acting on new ideas.

What types of clients do you work with most frequently.

I normally work with women entrepreneurs who run their own businesses from home around their families, mainly coaches or service based businesses.

But I welcome any kind of business small or large run by females or males.

May I see your portfolio?

Of course! If you want to view my portfolio then please click here. These are some of my favourite websites that I have fully created throughout the years from start to finish – although there are probably even more that I have made over and updated.

Do you offer payment plans?

Please contact me if you wish to arrange a payment plan. Please note the ownership of the site belongs to me until full payment is made and your site will be created on a test site and then transferred over to you after the final payment.

How many revisions can I make during the building process?

Revisions of content are your responsibility and are able to be changed by yourself.

In terms of the design you are able to make up to 4 revisions and suggestions as we go along but once the site is finalised any further changes will be charged at my hourly rate.

What is the process and how long will it take to get my site live?

The first thing I ask you to do is to complete a form so I can get to know a little more about you and your business and what you need from a website. We then arrange a conveniant time to chat so I can make sure you have chosen the correct package and also to answer any of your questions and make sure we are a good fit to work together.

The clients that I work with best and who’s websites are completed quicker and that they love are those who have some idea of what they want and are looking for in terms of design.

I then send you an invoice, contract and questionnaire (if you are working from your own design or a template). Work will not start until these items have been completed. The questionnaire will allow me to gather more information about your design or ideas or any templates you wish to use.

If you have chosen to work with my graphic designer and/or copywriter they will also contact you and/or send you a questionnaire (please note if you are waiting for branding and design work I only setup the basic website until this is completed)

The basic setup of the website will be created soon after payment is received.

I will also keep in contact with you throughout the process, to show you designs, ask questions, bounce ideas of you and also ask you to complete a set up of a certain plugin or provide content.

Your timely response is appreciated not to hold up the time it takes for your site to go live.

I aim to get your site live within 2 months but this can often be quicker – it depends on how quickly you send me your design/mock up OR choose a template and provide me with the content for your website.

I have created sites within 2 weeks, it mostly relies on whether or not you have your content ready and how quickly you get it to me.

Also you will not have full access to your website and the ability for it to be live until payment has been made in full.

Do you work with a graphic designer?

I am not a graphic designer, although I can help you  to customise a theme, template or layout so that it matches your branding. Although I work very closely with a graphic designer and can provide you with her details if you wish to hire someone to do this for you using her charging structure or we can come to a pricing agreement between us.

Do you write the copy?

I am not a copywriter so will not be writing any of your copy. This is your responsibility along with providing it to myself in a timely fashion for me to be able to progress with the design of your site.

I work very closely with a copywriter and can provide you with her details if you wish to hire someone to do this for you using her charging structure or we can come to a pricing agreement between us.

How many people will be working on the site? Who do I speak with / who does the building / designing?

It’s usually just me who does everything, so it will be me who will be your point of contact.

I also have a close working relationship with other services that you may need such as copywriting, graphic design and SEO. If you wish to take up any of these services as part of your package then these ladies will also be in full contact with you and you can find more about them here.

What happens if you go on holidays and I need you?

I don’t go on many holidays and if I do I am still contactable via email. Although I do not check this as often as when I am working but I can still give you advice if needed, but may not have access to a computer to fix any problems.

You will, however, be notified on my auto responder if I am away on holidays.

If your problem is hosting related you can raise a ticket at any time.

How many sites do you work on at the same time?

This can vary, dependant on the size of the website and how complex it is but I generally work on around 4-6 websites per month.

Will we have a contract?

Yes, I will provide you with a contract that you will need to electronically sign before we start working together.

Do you build e-commerce websites, if yes, which platform will you use?

Yes.

The platform that I use on all my sites is Woocommerce as I find that it is simple to use and integrates best with WordPress.

There are also so many features that you can use now and as your business grows.

Do you host the site or do I?

You will be asked to purchase a domain for your website and if you already have hosting you are more than welcome to continue to use that.

I do, however, offer a free years hosting with all my website design packages and you are more than welcome to swap your hosting to me at any point.

The hosting I offer is provided by Eco Hosting, based in Cardiff, and has a renewal rate of:

Basic – £30 per year

Advanced – £50 per year

For more information on the hosting I offer please visit my hosting page.

Do I supply the images or you? If you, how do I know they fall under the creative commons and I am free to use them? If they will be purchased, do I get approval before you buy?

Images are supplied by you and MUST NOT BE COPYRIGHT – unless you own the copyright.

I will not accept any images taken from Google unless you can prove you own the copyright or that they are royalty free.

A good source for free image that I use is www.pixabay.com, www.pexels.com or www.clikr.com.

I can, however, help you source images.

How does email work for my site?

You will have access to the control panel for your hosting, which gives you the ability to create unlimited domain emails for your business. You can then access these emails through webmail in the Control Panel or through WHMCS.

If you wish to set up your emails in a separate mail client – such as Outlook, Mail or Gmail. You will be given settings and instructions on how to do this but it is your own responsibility to set this up correctly. I can, however, offer you further advice if there is a problem.

Do you use forms? Are those forms held in a data base on my website or simply sent to my inbox?

I will add a contact form module to your website and all responses will be sent to your email address that you specify I use on setup, you must make sure that this email is also your admin email in the WordPress general settings to enable delivery. Some email addresses, such as Gmail, Aol, Hotmail etc can be seen as spammy email addresses and you may not receive a notification. I always recommend a domain email address.

This will then be tested with yourself and if there is a problem with your contact form and you are not receiving responses once you have full control over your site then please contact me.

Will you be creating any new accounts for me (MailChimp, social media, a Gmail, etc) if yes, how do I get logins to those accounts?

If you do not have a Mailchimp or Gmail account I can advise you how to do this. Social media accounts are your own responsibility.

Do you use free or premium plugins and themes? If premium do I have the license key or do you? Will they need to be renewed at some point and if yes, how much will that cost?

All of the plugins that I use are free to use – unless there is a particular feature that you need on your site that requires a paid plugin – although this is rare. If this is the case you are responsible for purchasing that plugin unless it is available with a developers licence and I would use it on further sites.

The exception to this is if you decide on a different theme other than Divi and you wish to use the Divi Builder to build your pages (please see below).

The theme that I use on all of my website is Divi, which is a premium theme. I install Divi on your site as part of my licence.

If you wish to use a premium theme other than Divi (and that I do not have in my library of themes that I have licence to use) then it is your own responsibility to purchase that theme as it will not be included as part of your package.

Will you verify the site with Google Search Console?

I will advise you how to do this through your own Google account.

Will you install Google Analytics?

I will install the Google Analyticator plugin and give you instructions on how to link this to your Google Analytics account – which is free to set up and I can advise you on how to do this.

Once linked with your account you will be able to view your analytics on the WordPress dashboard and on Google Analytics website.

What types of security will be on my website?

Security and backups are exceptionally important on your website, as if your site is hacked you could potentially lose everything.

Plugins that will be installed on your site are:

Wordfence Security – Providing you with many security features along with alerts to any suspicious activity on your site

Login Lockdown – Which blocks IP addresses after a certain number of wrong password attempts

Updraft Plus – A free to use back up plugin that once set up backs up your site automatically

Please note it is YOUR responsibility to update and backup your site (unless you have a monthly maintenance plan) and I do NOT keep any back ups of your site if things go wrong.

This is VERY important and if anything does happen and you lose your site you are not entitled to a refund or is it my responsibility.

How are updates handled?

Whilst your site is being designed any updates will be done by myself.

Once the site is passed over to yourself you are then responsible for keeping your site update. This is really important to ensure your site is not only kept up to date and working in the correct order but also for security measures.

If you wish to continue having the site updated and backed up by myself you are welcome to purchase my monthly maintenance plan.

What happens if my site goes down?

Your website will be hosted by Eco hosting, based in Cardiff – which has relatively little downtime. Their servers have also just been recently upgraded with a more improved and faster server. If there is a time where there is planned maintenance on the server I am informed and I will notify you through WHMCS (you should have received a login when  your hosting was set up). I also post about any planned maintenance, downtime or issues on my Facebook Page.

If there is a problem with your website that is not hosting related then you can raise a ticket by loggin in here and we can discuss the issue – please note that if it is not an issue caused by the hosting or myself then there may be a charge.

Will I have full access to the site once it is launched?

Quite simple – YES!

Until payment is made in full all websites are built on one of my test sites, then transferred to your own domain once payment is completed in full (with the exception of Website Express – where payment is made upfront).

I firmly believe that everything to do with your website should be in your name and that you own everything – it is part of your business after all.

Along with this I also give you full access to everything – hosting and WordPress (which your website is built with)

There are no restrictions to this, you do not have to pay me for any further services once your website is complete but I do offer additional support options.

Will I get training on using the site after it’s launched?

I provide a set of training videos showing you WordPress basics and how to edit and customise your site further.

I will also provide you with a half hour Zoom call at the end of the process for you to go over any questions you may have or things that you are not sure of and need extra support with.

Please note you MUST have watched the videos first as they provide the basics and this half hour is better spent on something that you are unsure of not what you have aready been provided with.

What kind of support can I expect after the site is launched?

For the first month after your site is launched I will provide you with free email support for one week, for anything you are not sure on or if something goes wrong, only if you have bought a bespoke website package – this support is NOT available for any budget packages such as Website Express.

You will get continued access to the training videos and any further changes you wish to make will be charged at my hourly rate.

 

What if I already have a website? Will you help me transfer it?

If you already have a WordPress site all your content will remain, even if we start the design from scratch.

If your site is on a different platform, depending on the platform sometimes you can export the content – so text and images.

Unfortunately, not all platforms allow this and it may be that the content, if you do not want new content, will need to be copied and pasted. Images work a bit differently and sometimes you cannot save them from some platforms so it’s always good to have the originals.

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